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How We Protect Your Account and Data

When you open an account with angkasa17, we take the legal side seriously — your deposits via DANA, OVO, GoPay and QRIS are secured, your account details are…

Data encryption on loginVerified withdrawal checksPayment security protocols
angkasa17 How We Protect Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Live Chat Support

Available 24 hours every day. Open the chat window in the bottom right of your account dashboard, select 'Account & Legal', and describe your concern. Our team in Jakarta and Yogyakarta responds within 5 minutes on average.

Email Escalation

Send formal requests to [email protected] with your account number, full name and the specific issue. We reply within 24 hours. Use this channel for data-access requests or formal complaints.

Account Settings Portal

Log in and navigate to Settings > Privacy & Security to view your stored data, change login credentials, or request temporary account suspension. Changes apply immediately and are logged with timestamps.

SECURITY ARCHITECTURE

How We Keep Your Account Safe

Password & Session Security

Every login is encrypted end-to-end. If we detect a login from an unfamiliar device or location, we send you a verification code via SMS or email. You must confirm before that session gains access to your wallet or withdrawal settings.

Withdrawal Verification

Before any funds leave angkasa17 to your DANA, OVO, GoPay or QRIS account, our system checks the destination matches your registered payment method on file. You receive a confirmation email; withdrawal processing takes 1–5 minutes depending on your bank.

Fraud Detection Monitoring

Our system flags unusual patterns — rapid withdrawals, multiple failed logins, or deposits from new sources — and may ask you to confirm your identity. This protects your balance and prevents unauthorised access.

Data Retention Policy

Account data is retained for the duration of your membership plus 24 months after closure, where local law permits. Transaction records and login logs are kept for 7 years for compliance. You can request deletion of non-critical personal data anytime.

Third-Party Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways with PCI-DSS compliance. angkasa17 does not store full payment card numbers or sensitive credentials.

Your Rights & Requests

You have the right to access all your data, request corrections, and ask for account closure. Contact support with your account number and we will process requests within 5 business days. Disputed transactions are reviewed with your payment provider.

Your Legal Questions Answered

Your account enters dormant status. We notify you via email and SMS. You can reactivate by logging in and confirming your current phone number. Account funds remain untouched. If you wish to close the account permanently, contact support with your account number.

Yes. If you withdraw to the wrong DANA, OVO, GoPay or QRIS account within 2 hours, message our live chat immediately. We can sometimes reverse the transaction before it settles. After 2 hours, you must contact your payment provider directly; we will assist with documentation.

No. Your name, phone, email and payment details are used only for account management, deposits, withdrawals and fraud prevention. We share data only with our payment processors and compliance auditors where required by law.

Go to Settings > Privacy & Security and click 'Download My Data'. We compile your full account history, transactions and profile in a downloadable file and email it within 5 business days. You can also email [email protected] with your request.

If you notice unauthorised activity, contact live chat or email support immediately with your account number. We freeze the account, verify your identity via SMS, reset your password and review all recent transactions with you before unfreezing access.

Yes. Go to Settings > Account Closure and submit your request. We process account closures within 1 business day. Any remaining balance is withdrawn to your registered DANA, OVO, GoPay or QRIS account within 3–5 minutes after closure is confirmed.

Both documents are linked in the footer of every page on angkasa17.best. You can also view them directly in your account under Settings > Legal Documents. We update policies monthly and notify you of material changes via email and in-app alert.