Reference

Your Rights and Our Rules at angkasa17

These terms define the agreement between you and angkasa17 the moment you open an account — covering how your data is handled, what your account access entitles you…

Account Eligibility RulesDANA, OVO, GoPay & QRIS PolicyWithdrawal & Verification TermsAccount Suspension ConditionsGoverning Jurisdiction Notice

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What These Terms Actually Cover

angkasa17 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

angkasa17 operates this platform for Indonesian audiences where local law permits. Our terms establish that every account is personal and non-transferable — you may not share login credentials or allow another person to operate your account. Deposits made through DANA, OVO, GoPay and QRIS are processed

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in real time, but all funds remain subject to our transaction verification protocol before any withdrawal is approved. We reserve the right to suspend access to any account where we detect irregular activity, disputed chargebacks or misrepresentation of identity. Any changes to these terms are communicated
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via your registered email address at least seven days before taking effect, and continued account activity after that date constitutes acceptance. Eligibility for all features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about an account action, three direct contact paths are available to you. Our support team in Jakarta handles terms-related queries every day from 08:00 to 23:00 WIB, and complex account or legal matters are escalated to our compliance desk within one business day of first contact.

Team online

Live Chat

Start a live chat directly from your account dashboard for immediate responses on terms queries, account flags or transaction disputes — available daily from 08:00 to 23:00 WIB.

Email Support

Send a detailed written query to our support address for formal terms clarifications or account-related legal requests; we aim to respond within 24 hours on business days.

Ticket System

Submit a support ticket from your account panel for tracked, reference-numbered follow-ups on disputes, account suspensions or requests for data access under these terms.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Our security and data-handling practices are built into these terms so you know exactly what we collect, how long we keep it, and who you contact to change it.

Data We Collect

We collect your registration details, session data and transaction records via DANA, OVO, GoPay and QRIS. This data is used solely for account operation, fraud prevention and regulatory compliance where local law requires it.

Retention Period

Account data is retained for a minimum of five years after your last active session, in line with financial record-keeping obligations. You may request a summary of stored data at any time through the ticket system.

Cookie Policy

We use session cookies to maintain your login state and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser at any time without affecting core account functionality.

Account Security

Two-step verification is available on your account settings page. We strongly encourage you to activate it — all withdrawal requests above a set threshold trigger an automatic identity confirmation step regardless.

Who to Contact for Changes

To request correction or deletion of personal data held under these terms, raise a ticket from your account panel. Our compliance desk processes data-change requests within three business days of receiving full verification.

Third-Party Disclosure

We do not sell your personal data to third parties. Data is shared only with payment processors — including DANA, OVO, GoPay and QRIS — and identity-verification providers strictly as needed to fulfil these terms.

Common Questions About Our Terms

These are the questions we see most often from people reviewing our terms before opening an account or making their first deposit. Each answer references the specific area of our agreement that applies, so you can locate the full clause if needed.

Yes — these terms apply to every account regardless of city. Your ability to access specific features depends on local law, but the account agreement itself is the same for all Indonesian users including those in Yogyakarta.

We are required to notify you at least seven days before any material change takes effect. Notification is sent to your registered email. If you continue using your account after that date, you accept the updated terms.

Any verified balance held at the time of suspension remains in your account wallet. After a review period — typically two to five business days — eligible funds are returned to the original DANA or OVO source, minus any amounts under dispute.

Submit a data-access request via the ticket system in your account panel. Include your registered email and a form of identity confirmation. Our compliance team processes requests within three business days.

Access to this platform depends on local law. You confirm at registration that you meet the age and legal requirements applicable in your region. Providing false eligibility information is a breach of these terms and may result in permanent account closure.

All QRIS withdrawal requests are subject to identity confirmation. You must have a verified account — meaning a national ID document on file — before a QRIS withdrawal is processed. Unverified accounts are capped at a lower daily withdrawal amount.

Each person may hold only one account. Duplicate accounts — including multiple registrations under different names — are a violation of these terms and result in forfeiture of all balances and permanent suspension of all linked accounts.

Your Rights and Our Rules at angkasa17

How to Reach Us About These Terms

Live Chat

Email Support

Ticket System

How We Protect Your Account and Data

Data We Collect

Retention Period

Cookie Policy

Account Security

Who to Contact for Changes

Third-Party Disclosure

Common Questions About Our Terms

01 Do these terms apply to me if I am based in Yogyakarta?

02 Can angkasa17 change the terms without warning?

03 What happens to my DANA or OVO deposit if my account is suspended?

04 How do I request a copy of my personal data?

05 Are there age or eligibility requirements set out in the terms?

06 What does the identity verification clause require for QRIS withdrawals?

07 What is angkasa17 policy on shared or duplicate accounts?

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